Terms & Conditions
Cocktail Packaging reserves the right to modify any part of its website or terms and conditions with or without prior notice.
Copyright Notice
By accessing and utilizing this website, users hereby consent to and acknowledge that all content, encompassing data, text, images, graphics, illustrations, designs, maps, icons, software, and any other materials collectively referred to as "Our Website Contents," exclusively belong to Cocktail Packaging and third-party service providers.
Unauthorized activities such as copying, storing, republishing, modifying, or distributing Our Website Contents are strictly prohibited under legal constraints without explicit written consent from Cocktail Packaging. Users are expected to comply with these terms to ensure the safeguarding of intellectual property rights and adhere to legal standards.
User’s Conduct on Cocktail Packaging
Users are exclusively responsible for the content they transmit to or through our website, including any material sent, posted, uploaded, or otherwise conveyed. While utilizing this platform, you expressly agree that any materials or data you transmit will not infringe upon the intellectual property rights of third parties, and you warrant to possess the requisite written authorization or consent from respective owners.
Furthermore, you agree not to upload, send, or transmit any content that is indecent, unlawful, infringing on intellectual property rights, or obstructing other users from utilizing Cocktail Packaging services.
Cocktail Packaging disclaims accountability for the accuracy, quality, or integrity of content posted by users. Under no circumstances will we be liable for any offensive, objectionable, or indecent content encountered on our website.
It is imperative to understand that Cocktail Packaging and its authorized designers reserve the right, though not the obligation, to remove any content violating terms of service or deemed objectionable at their sole discretion. Content may also be protected or disclosed by law or when necessary for legal procedures, enforcement of terms of service, response to third-party claims, or protection of property, personal safety, and the rights of our website and its users.
Users are responsible for providing accurate and up-to-date information for order processing. Our website is intended for human use only and must not be accessed or utilized by automated means or robots. Fraudulent use of content that violates terms and conditions is subject to legal action.
By using our website and placing an order, you warrant that you are legally permitted and authorized to place the order. You further authorize Cocktail Packaging to manufacture products on your behalf. Users must also confirm they are of legal age, binding themselves to legal obligations resulting from website usage.
Users must protect their passwords and control access to their registered accounts. You are responsible for all orders placed through your account, and any order placed using your account constitutes a royalty-free and non-exclusive license for Cocktail Packaging to use, modify, publish, adapt, sublicense, display, and create derivative works from your content.
Certain website segments may require registration, with users providing necessary business and personal information upon request. The user is solely responsible for maintaining the privacy of their account credentials and must not disclose them to others. Unauthorized use of password-protected areas will render users liable for any resulting consequences.
Your use of Cocktail Packaging implies agreement to the collection and use of your information, as detailed in our Privacy Policy. Users are encouraged to review the Privacy Policy for an understanding of the collection and usage of personal and business information.
Liability and Indemnification Clause
By engaging with Cocktail Packaging, users agree to indemnify, defend, and protect the website, its representatives, members, directors, suppliers, vendors, subcontractors, and affiliates against any damages and claims resulting from charges, claims, arbitrations, demands, or actions brought against us. These claims may arise from wrongful acts by buyers or issues related to the printing products manufactured and ordered by customers. Indemnification is applicable if:
1)The product infringes upon any patent, copyright, or other intellectual property rights of any person.
2)The product contains material that is scandalous, obscene, defamatory, libelous, or slanderous.
3)The claim is a result of any unauthorized access to password-protected areas on our website.
You, as the user, agree to indemnify and hold us harmless from any damages, losses, expenses, and costs arising from such claims, including the obligation to:
1)Defend us against the claim.
2)Pay any award or judgment.
3)Reimburse us for legal costs incurred in responding.
Under no circumstances are Cocktail Packaging, its employees, members, directors, vendors, representatives, affiliates, subcontractors, and suppliers responsible for death, injury, damage, loss, claim, act of God, delay, accident, or any punitive, special, consequential, or incidental damages, regardless of their nature, whether in contract or tort.
Cocktail Packaging is also not liable for damages connected to the use of the website, including delays or inabilities to use it, and for any data, information, software, products, and services obtained through the website, even if the possibility of such damages has been advised. In no event is Cocktail Packaging liable to users for losses, damages, and causes of action, including negligence, exceeding the amounts paid by customers to the company for their orders and requests under this contract or the use of the website.
Return and Refund Policy
Pursuant to our established refund policy, we kindly request customers to promptly notify us within seven working days of receiving their order should they encounter any defects or discrepancies in the delivered product, particularly if it does not align with the ordered specifications. While direct credit or refunds are not offered, customers are entitled to request a reprint of the entire order, contingent upon the comprehensive evaluation of identified defects or faults within the delivery. If any products be found defective, customers are required to submit digital proof of the observed defects.
Our seasoned team of experts will meticulously assess whether the identified defect emanates from our production or is a result of any misinformation provided by the clients during the ordering process. If the determination points towards a lapse on the company's side, we commit to promptly reprinting the original order. However, in cases where the defect is attributed to client oversight, all associated expenses related to reprinting will be borne by the client. To facilitate this process, customers are obligated to return the entire order within seven working days of the initial order delivery, ensuring compliance with the stipulated conditions for entitlement. This structured approach aims to address concerns related to product quality and specifications in a fair and systematic manner.
Terms and Conditions for Order Placement, Payment, and Cancellations
All product prices featured on our website are denominated in US dollars (USD), and consequently, all payments for orders are expected to be conducted in the same currency. Given the bespoke nature of our printing, packaging products, and associated services, the initiation of any printing or packaging job is contingent upon receipt of full payment. This payment encompasses all charges, shipping and handling fees, and applicable taxes, and is to be transacted through our approved payment modes.
As an integral part of the order placement procedure, users and buyers are required to review and approve the electronic proof of their custom boxes. Upon approval, the printing jobs are promptly dispatched to our production department. It is imperative to note that once the proof is approved, no alterations to the artwork files or job specifications are permitted. A narrow window of 4 hours is allocated for order cancellation after proof approval. Any cancellations after this timeframe will incur a fee of 10% of the total order sum. Beyond the 4-hour limit, we regret to inform you that we cannot guarantee the cancellation of orders, and orders will proceed as scheduled. We appreciate your understanding of these protocols as they contribute to the efficiency and precision of our order processing system.
Design Orders
Cocktail Packaging adheres to a non-refundable policy for all design services. Design orders are considered final, and no refunds or credits are issued.
Sales Tax Policy
Sales tax is applied to all orders. Clients eligible for tax exemption are required to provide their tax exemption certificate at the time of placing the order.
Gang Printing
Gang printing is not a standard practice, and the company selects printing methods based on client requirements.
Terms of Artwork/Files Submission
Customers are responsible for submitting print-ready artwork with a resolution of at least 300 dpi in CMYK format. Failure to do so may result in printing issues, and the company will not be held responsible. Customers are liable for accurate file alignment and orientation. While precautions are taken, the company is not responsible for any loss or damage to submitted artwork files. By uploading artwork, users assert ownership or consent to use materials from relevant entities. The company reserves the right to refuse orders perceived as illegal or copyright infringements. Offensive, improper, or indecent material for printing will not be accepted.
As an integral part of the order placement procedure, users and buyers are required to review and approve the electronic proof of their custom boxes. Upon approval, the printing jobs are promptly dispatched to our production department. It is imperative to note that once the proof is approved, no alterations to the artwork files or job specifications are permitted. A narrow window of 4 hours is allocated for order cancellation after proof approval. Any cancellations after this timeframe will incur a fee of 10% of the total order sum. Beyond the 4-hour limit, we regret to inform you that we cannot guarantee the cancellation of orders, and orders will proceed as scheduled. We appreciate your understanding of these protocols as they contribute to the efficiency and precision of our order processing system.
Proofs and Color Accuracy
Clients must approve proofs before printing. Cocktail Packaging does not proceed without client approval. Delays due to late or non-approval are the customer's responsibility. Customers should thoroughly review proofs against original files for issues in copy, spacing, font style, text, bleeds, punctuation, image placement, or layout. Digital proofs may not accurately reflect transparency, color changes, or UV lamination effects. Customers are fully liable for the contents of approved proofs.
While efforts are made to match colors accurately, the company cannot guarantee exact reproduction due to printing limitations. Color differences between the final product and graphic files are possible, and reprints for color variations are not entertained.
Overruns and Underruns
The company aims to deliver the exact quantity ordered with a potential 5% extra. In the case of fewer items received, the bill reflects the received quantity. Overruns and underruns adhere to the general trade practice of delivering 5% extra.
Changes to Website and Terms and Conditions
Cocktail Packaging reserves the right to modify any part of its website or terms and conditions with or without prior notice. Revisions are effective immediately upon posting on the website. Continued use of the website indicates agreement with the changes.
Contact Information
For inquiries, contact Cocktail Packaging via email at support@cocktailpackaging.com
